Terms & Conditions

BUSINESS HOURS

Our normal hours of business are

    Monday to Thursday, 8.30am-5.00pm and
    Friday, 8.30am - 4.30pm.

CANCELLATIONS

Cancellation of orders may attract an administration fee.

Cancellation of any order processed through our website will attract an administration fee of 5% minimum.

DELIVERY

Delivery cost is additional to the quoted price of the gift and is shown when placing an order.

Delivery within the metro areas of Brisbane is offered several times a day BUT time of order
placement and the logistics of courier runs may affect some requests. Often we can offer
same day service. If time is a factor PLEASE discuss it at the time order is placed. There may
be an additional charge for timed deliveries.

Limited courier services are available on Saturdays but can alter during peak periods
eg. Christmas and Valentine's Day.

Country and overnight destination courier services are only available Monday to Friday,
no weekends.

GST

All quoted prices are inclusive of GST.

SUBSTITUTION POLICY

Styles and types of containers may vary and include cane baskets and trays, tin tubs,
timber and cardboard boxes and pots.

ALL items, including containers, food and beverages are subject to stock availability.
However, we guarantee any substitution will be of equal or greater value.

We cannot guarantee that cancellations or alterations to contents or delivery details
eg. time change, can always be actioned, therefore a cost may be incurred by the
purchaser.

SEE PEAK PERIODS for further information on our policy during these times.

CUSTOMISATION

We can prepare gifts to your required specifications and look forward to your enquiries.
Please do not hesitate to visit, phone, fax or email us to discuss your ideas.

SEE PEAK PERIODS for further information on our policy during these times.

PEAK PERIODS

Substitution of goods and containers and delivery of gifts as stated above may be
more prevalent at peak periods, particularly Christmas, Valentine's Day and
Mother's Day. Also during these peak times it is not always possible to customise
gift baskets and hampers.

The last delivery of gift baskets and hampers outside of the South East Queensland
area is 4 working days prior to Christmas day.

The last delivery of gift baskets and hampers outside Brisbane is 2 working days
prior to Christmas day.

Every effort though is made to fulfill your requirements as requested.